Eligible merchandise may be returned free of charge. The customer is required to pay shipping on return orders. At this time, Ciao Bella only accepts returns shipped through USPS. Upon receipt of returned goods, Ciao Bella reserves the right to deny a refund if the merchandise does not meet return-policy requirements:

• Full-price merchandise can be returned for a full refund or exchanged within 30 days of the delivery date.
• Sale merchandise can be returned for a full refund or exchanged within 14 days of the delivery date.
• Damaged, used, or altered merchandise is not acceptable for return. All items being returned must be in the original condition, and all tags or labels must be attached.

Please send ciaobellastudio.com returns to:

Ciao Bella Returns
P.O. Box 337
Madison, CT 06443

GIFT RETURNS & EXCHANGES
Merchandise received as a gift that was purchased on ciaobellastudio.com may only be exchanged for another product of equal or lesser value. For exchanges please contact Ciao Bella Customer Care online or at (203) 245-4433 between 9 AM and 5 PM, M-F.

SHIPPING ERRORS OR DAMAGED PRODUCTS
In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace that item or accept it for a full refund at our expense. Ciao Bella will provide a prepaid USPS shipping label to expedite the return for orders shipped within the U.S. To receive your shipping label and arrange to replace your product, please contact Ciao Bella Customer Care online or at (203) 245-4433 between 9 AM and 5 AM ET, M-F.

CIAO BELLA ITEMS PURCHASED AT OTHER LOCATIONS
Items purchased at a retail store selling Ciao Bella merchandise can be returned only to that store and cannot be returned to ciaobellastudio.com.